Wells Bank is proud to introduce ‘Click’, Wells Bank’s new online banking solution. ‘Click’ will be live Monday, April 24th, 2023. To prepare for this, your existing online banking will be in ‘inquiry only’ mode beginning 4pm Friday evening April 21st, 2023. You will be able to log in and view transactions, but unable to perform transfers until you log in to ‘Click’ on Monday, April 24th, 2023.
When you log in on Monday morning, April 24th, 2023, please use your existing online banking username and the last four digits of your tax ID#. You will be asked to change your password.
You will not lose transaction history, historical statements or bill pay payees with this transition.
Friday, April 21st, 2023
Online and mobile services will be in Offline Mode from 4pm on Friday, April 21st, 2023 through Sunday, April 23rd, 2023 while we upgrade our system.
Monday, April 24th, 2023
The new ‘Click’ online banking platform will be live! If you currently use the Wells Bank app or Online banking portal on our website, you will be prompted to the newest version.
You will still access Online Banking in the same location on our website, www.wells.bank. If you are using the app you will be directed to update your current app to the new version.
Logging in for the first time:
Please follow these instructions the first time you log in to Wells Bank’s new ‘Click’ Online Banking platform:
- Your Username/User ID/Alias will remain the same so enter your current Username in the Username field. Please enter the last 4 digits of your Social Security # or Tax ID # (Business Customers) as your password.
- Complete the identity verification* steps and enter your security code. You may “trust” your device to bypass this step for future log ins.
- Update your Username/User ID/Alias if desired, and create a new password.
- Accept the Online Banking Agreement and eSign Disclosure. You MUST click to open the PDF before you are able to toggle your acceptance of the agreement. To toggle, simply click on the button.
- Your account list will appear. Select the account you wish to view.
We have added an “Out of Band Authentication” security step to ensure the safety of your account(s). You will be asked to enter a 6-digit security code when logging in. Please select from the available options to receive your unique code via email, automated call or text. If you do not see your preferred method of communication, please call us at (816) 858-2121 to update your contact information. NOTE: Your password will NEVER expire, however you can change your password at any time.
To bypass the identity verification step for future logins, you may “trust” your computer or device. You may store up to 5 trusted devices (computer, phone, tablet, etc.). Please be aware that clearing your cookies will result in the need to complete the identity verification step again.
Please refer to the listed requirement when updating your password and/or Username. If your previous password and/or Username meet the requirements, you may choose to establish the same credentials for the new platform.
Mobile Banking App:
If you currently use our Mobile Banking app for iPhone or Android, an update will be available on Monday, April 24th, 2023. If you do not currently allow auto – updates on your mobile device, you will be prompted to initiate a download through the App Store or Google Play.
Logging in with Biometric Authentication:
If you would like to enable biometrics to log in using face recognition (i.e. Face ID) or your fingerprint (i.e. Touch ID), you will be prompted to “Save Login” during your first visitor to our Mobile Banking app. If you do not wish to use this feature, you may disable the prompt within the Information Settings menu.
If you currently use the Mobile Deposit feature in the app, your enrollment will remain active. If you would like to enroll in our secure Mobile Deposit service, please request access within the app.
Online Bill Pay:
There will be no changes to our Online Bill Pay service. Your schedules payment will be sent without interruptions and all payee and payment history will be included in the transition to the new platform.
Any scheduled or recurring transfers will continue without interruption following the transitions to the new platform. Please note that the new Quick Transfer will transfer funds immediately upon submission. You can edit, review or confirm the existing transfers within the Transfers menu.
You will be required to accept an updated disclosure if you wish to receive statements and/or notices electronically. You may update your preferred method of statement delivery for each of your accounts at any time within the Statements menu. Use the Alerts option to enable notifications through email or text message when your electronic documents are ready to review.
Account Text Alerts:
Receive custom text alerts for your daily balance, monthly balance, balances above or below a set amount and transaction types. Enroll and edit your preferences through the Alerts menu.
Forgot Username or Password:
If you ever find yourself forgetting your login credentials, simply select the Forgot Username or Password links located on the login screen, then follow the steps to unlock and reset your credentials.
- What do I use for my Username and Password the first time I log into this new online banking platform?
The member’s Username will be their current username (same as what you used in the past) and their password will be the last 4 digits of their tax ID #.
- Will my existing Username work?
Yes, your existing Username will carry over to the new platform. Inside of the new Click Banking by Wells Bank platform, users can change their Username by accessing Settings-Change Username.
- Do I need to go to a different place to login?
You will still log in via the main page of our website. www.wells.bank. On Go-Live Date, this will automatically direct you to our new digital banking platform.
- Why do I need an authentication code to login?
This security feature is meant to protect your accounts from unauthorized access. You can receive the code by text, phone or email and you can utilize the Trust Computer option when on a personal device if desired.
- Can I use my fingerprint and/or Face ID to log in to the app?
Yes, after your initial login to the updated app, users will be prompted to enable biometric login at their discretion.
- Will my scheduled/recurring transfers go through?
Yes, any transfers that your currently have set-up will continue on the new platform. You can confirm them by going to TRANSFERS – Scheduled Transfers.
- Will I need to download a new mobile app?
Yes, if you are a current user of our Wells Bank mobile app, it will prompt on your device to update the app on launch day.